Cannot find product with identifier

Amazon: Cannot find product with identifier

Issue:

S2S failed to find the specified identifier on Amazon.

Applies to:

amazon

Solution:

Please follow the steps below to resolve the issue:

• Check which identifier S2S uses for your Amazon sync
  • On the Portal, navigate to Connectors > Amazon
  • Click on Offers and check the selected “Type”
  • After you’ve found the identifier above, check the SKU on S2S and Amazon
  • Ensure both are correct, and update the fields on your ERP or Amazon. Add this missing identifier to your Amazon portal if it is not set
  • Navigate to the product > Channels tab > Click “Resync”
  • Once the sync has processed, go to the “Errors” tab on the Portal and search for the SKU
  • If the error is no longer present, the product has successfully linked to Amazon