We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.
You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.
In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.
In order to succeed in this role, you will require the following soft skills and competencies:
Technical Support Consultants must be able to communicate technical issues to colleagues and customers with a variety of backgrounds, which means they need to be able to explain the issues and fixes in a way that is equally understood by the tech guru and the tech-challenged user. They also need to be good listeners, carefully listening to the user’s concern, and solving his or her problem.
Able to work independently, manage time efficiently, Prioritization, Quickly learn new technologies, Team player, Virtual working capabilities, Willingness to explore new technologies.
Attention to detail, High level of concentration and commitment, Interact with a wide range of customers and technical issues, Listening, Maintain customer relationships, outstanding customer service.
Problem-solving is what a good Technical Support Consultants excels in. He or she has to carefully listen to the user’s concerns, figure out exactly what the problem is, and come up with a plan for resolving the issue. This often involves creative problem-solving strategies.
The particulars of the roles are:
We offer a competitive market-related salary based on qualifications and experience. All training on our software will be provided.
If you are interested in joining the future of integration, get in touch with us.
We would love to take you through a no-obligation demonstration of how Stock2Shop passes data between systems. Fill out the form below, and a salesperson will be in touch to arrange a conference call, or to simply contact us for more information.