How billing works

Here is a breakdown of how we structure our fees to be scalable and accessible to a wide variety of businesses, as well as clarity on when billing commences.

There are two costs involved in each Stock2Shop integration, namely your setup fee and your connector fees. Once you are ready to proceed, you will be issued with formal cost estimates for each.

Setup Fee

This is a once-off fee that covers the setup and configuration of your integration. This includes preliminary discussions with a Stock2Shop technician to confirm field mapping and other details, as well as writing the query where required. In order to get the ball rolling on your project, you will be required to pay part (or all) of this amount as a non-refundable deposit, as well as submit both signed estimates to your Stock2Shop sales agent. The earlier you sign your estimates and pay your deposit, the sooner you will be able to consult our technical team for advice on how to prepare your data for integraiton.

Connector Fees:

These are monthly fees that cover your ongoing integration services, including email support for when you may be having trouble with managing your console. These fees commence once Stock2Shop starts to send data updates from your accounting system to the Stock2Shop console, regardless of whether the data is being sent to your website(s) or not.

Connector fees are calculated based on the number of SKUs that are being synced. The number of SKUs you sync determines the billing tier you fall into, and the tier you fall into determines your monthly connector fee.

The tiers are as follows:

  • 0 - 500 SKUs
  • 501 - 2000 SKUs
  • 2001 - 5000 SKUs
  • 5001 - 7000 SKUs
  • 7001 - 10000 SKUs
  • 10000 + SKUs billed in chucks of 1000

Over time the number of SKUs may change, and your connector fees will be adjusted accordingly.

Onboarding Documentation:

Aside from the above-mentioned cost estimates, you will be sent some digital documents which you can complete online. These documents include a non-disclosure agreement (NDA), service level agreement (SLA) and a debit order form where applicable.

We have provided a few scenarios below of when billing would typically start.

Scenario 1

Stock2shop syncs data to the console but your website is not live for some other reason. You are still liable for your monthly connector fees as a result of the resources used to set up your integration and process updates. For this reason, it’s advisable to only initiate the sync once you are nearly ready to take your ecommerce channel live.

Scenario 2

After Stock2shop starts syncing to the console, you realise that the data is incorrect (eg your SKUs don’t correlate with your website), necessitating a redo. You are still liable for your monthly connector fees. The importance of correct data in your accounting system or ERP cannot be highlighted enough.

Scenario 3

If, after the sync of data from your accounting system to the console has been initiated, Stock2Shop’s technical team is waiting on feedback from you or your development team before being able to complete the integration, you will be liable for your monthly connector fees.