Invalid username or password

Invalid username or password


Failed to raise orders in Omni Accounts due to an invalid username or password.

Applies to:



Either Stock2Shop’s Apifact software can no longer contact the Omni Accounts database or the user credentials are no longer valid. To resolve this issue:

  • Reach out to Omni Accounts specialists and confirm if the server configuration has changed.
  • Ensure credentials issued to Stock2Shop are still valid and grant sufficient access level to the database.
  • Ensure all necessary services are running on the server.

Contact if your details have changed or if you need further assistance.