String could not be parsed as XML

String could not be parsed as XML


Orders fail to sync to the ERP as the order data contains special characters.


This error appears as a result of an order containing special characters that are reserved in the software used to allow the disparate systems in the integration to communicate. (For example: an “©,®, ™, /, ?, or ❤” symbol used in a product title, or added to the order notes)

  • Check the order for any special characters that may be contained
  • Once identified, reset the order in Stock2Shop
  • On the sales channel backend, remove the special characters from the order and update the order
  • This should then prompt the system to attempt to process the order again, without the special characters